Support

Contact support@photomemorial.ai for help with PhotoMemorial.

Before contacting support

• Check My photos for the task status, download, refinement, and delete controls.
• Check Payments for the paid or refunded order status and Credits for the corresponding credit record.
• For a failed paid generation, refresh Credits to confirm that the reserved credit was returned.
• Never send full card numbers, account passwords, API keys, or unnecessary identity documents.

Generation help

Include the task date, whether it was Preview, HD, or AI refinement, and the visible error message. Do not attach source photos to email unless support confirms a secure and necessary method. AI outputs can contain identity, anatomy, clothing, jewelry, and background mistakes; these limitations are not hidden by support.

Payment and refund help

Include your account email and PhotoMemorial AI order number. Credits are issued only after the order and signed payment event are reconciled. Refund eligibility follows the Refund Policy. Stripe controls final bank processing time.

Privacy and deletion

Individual photos can be deleted from My photos. Account deletion is available in profile settings and removes memorial-photo assets when the storage deletion succeeds. Send privacy, access, or deletion questions to the support address above.

Safety

PhotoMemorial AI is not grief counseling or an emergency service. If the use of a photograph causes acute distress or a safety concern, stop using the tool and contact a qualified local professional or emergency service.