Refund Policy

This policy applies to credit purchases on PhotoMemorial.

The 14-day unused-credit policy

You may request a refund within 14 calendar days of purchase. The eligible amount is calculated in proportion to credits from that purchase that have not been consumed by a successful photo generation, restoration, AI refinement or animation.

For example, if a ten-credit pack is purchased and one credit has been successfully used, up to nine-tenths of the purchase price may be eligible, subject to taxes, mandatory law, payment disputes, or non-refundable processor charges where lawful.

What is not refundable

• Credits consumed by a successful photo generation, restoration, AI refinement or animation;
• a request submitted after the 14-day window, unless mandatory law requires otherwise;
• losses caused by violating the Terms, fraud, chargeback abuse, or unlawful use;
• dissatisfaction based only on ordinary disclosed AI limitations after the related credit was successfully consumed, except where mandatory consumer law provides a remedy.

Failed generations

When generation is confirmed failed or no usable output can be saved, the credits reserved for that task are returned automatically. A temporary connection error while a provider task is still processing does not necessarily mean generation failed. Re-downloading an existing successful image or clip does not cost additional credits. An automatic credit return is not a second cash refund; unused returned credits remain eligible for proportional cash refund within the applicable window.

How to request a refund

Send your account email, order number, purchase date, and reason to support@photomemorial.ai. Do not send card numbers or identity documents unless support provides a verified, lawful request channel. PhotoMemorial AI will confirm the eligible unused-credit amount before submitting a refund to Stripe.

Processing time and mandatory rights

After approval, Stripe and your bank control when funds appear. This commonly takes 5–10 business days but is not guaranteed by PhotoMemorial AI. Nothing in this policy limits non-waivable consumer rights in your location.